Tuesday, November 30, 2010

Is it just me or has customer service in some stores gone down the drain?

Mom had to return a shirt at the local Kmart today, and had a really bad experience with the person at the customer service desk. Mom was at the head of the line, and a guy came over to the lottery area, and instead of waiting on Mom (the person who'd been there first), the salesperson went to help this arrogant jerkface for a good 10-15 minutes. The kicker is that when mom and I commented on this to her, she said that we should have said something and that it wasn't her job to keep an eye on who was first. Um, hel-lo, you jackwagon, you're in a service oriented business, you're expected to pay attention to who's standing in front of you, not ignore people and be rude to them! *sigh* We used to like that store, but it's been going downhill for the past 6-7 years now, and this... This was the icing on the cake for us not patronizing that store anymore. Our main reason is that we have better, much friendlier stores much closer to home (~10-15 minutes for Target, Kohl's, Micheal's and WalMart, compared to half an hour to 45 minutes for them).

To Jane in the Carlisle KMart: Your attitude towards us sucked. I'm not judging you outside of the store, just on how you treated us on this occasion. Please, don't expect your customers to speak up, just keep a freakin' eye on who's before whom. Thank you.

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